Use case

AI customer support in Instagram DMs

Instant answers to the routine questions, a human for the rest.

Updated September 23, 2026 · By the FameChamp team

Quick answerAI customer support answers routine Instagram DMs (shipping times, sizes, opening hours, product details) from your FAQs, around the clock. FameChamp hands order problems, refunds and complaints to a human with a "needs human" tag. It is on Growth, $19 a month with 1,000 AI credits.

What to automate

  • Shipping and delivery times.
  • Sizes, ingredients, materials.
  • Opening hours and location.

What stays human

  • Order problems and refunds.
  • Complaints.
  • Anything the FAQs do not cover.

Filter the inbox by "needs human" to work through handoffs.

Frequently asked questions

Can it look up order status?

No. It has no access to your store. It hands order questions to you.

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