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Quick answerA Facebook Page welcome message is an automatic Messenger reply sent when someone messages your Page for the first time. Meta Business Suite offers instant replies for free. A tool like FameChamp adds link buttons, click tracking, keyword replies and email capture in the same chat.
Option 1: Meta Business Suite (free)
- Open Meta Business Suite and go to Inbox.
- Open Automations and choose the instant reply.
- Write the message, choose Messenger, and save.
Meta renames these menus often. The instant reply suits a single text message.
Option 2: An automation tool
Use a tool when the welcome message should do more: link buttons, a keyword menu, or a question that routes people. FameChamp's welcome trigger sends once to every new chat, and a default reply catches messages no keyword covers. See Facebook auto reply.
Examples by business
- Restaurant: "Hi! 🍕 Menu, bookings and delivery: [buttons]. Open 11 to 11."
- Shop: "Welcome! New arrivals: [button]. Type ORDER for help with an order."
- Coach: "Thanks for reaching out! Free intro call: [button]"
- Salon: "Hi! Book online: [button]. Prices: type PRICE."
- Real estate: "Hi! Looking to buy, sell or rent? Tap one: [buttons]"
- Creator: "Hey! Everything I mention in my videos: [button]"
More: 25 Messenger auto reply templates.
Frequently asked questions
Does the welcome message send every time?
No. It goes to people messaging your Page for the first time.
Can I add buttons to a Facebook welcome message?
Not with the basic instant reply. Automation tools on the Messenger Platform can add link buttons.
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